You've got questions, we've got answers.
How does this all work?
Glad you asked! After you select a venue and date for your event, reach out to us using the contact form here. If you are local to the San Antonio/Boerne Area, we will set up a time for you to come out to our studio for a tour of all our goodies! At that time, we can sit down and chat more about your vision and how we can help you achieve it. If you do not live in the area but are planning an event near us, we can schedule a phone consultation, where we will try out best to virtually walk you through the studio, hear all about your plans for your event, and recommend pieces based on your needs.
After your visit, we will send you your wishlist, complete with photos and pricing of all the items you loved. From there, we will walk you through the next easy steps to reserve your rentals or services.
Do you have a pricing sheet?
Because our collection is extensive and always growing, it is almost impossible to keep an up-to-date pricing sheet of every single item. Each piece is priced “a la carte,” allowing you to choose as many items as you like. We help you put together a custom collection that will best suit your needs and vision. If you are interested in getting a quote, contact us and we can set up a studio visit.
Is there a minimum order requirement?
Yes. Custom collections of rentals begin at $250, not including any services.
Can I pick up and return my rentals?
Depending on the rental and mode of transportation, we will definitely consider a pick up order. For example, velvet upholstery in the back of a pickup truck wouldn’t be a great match. Bring a covered trailer instead. :)
How much is delivery?
Great question. There are many factors that go in to creating a delivery quote for you, including mileage, drive time, and load size. In order to provide our clients with an excellent and reliable delivery service at fair rates, this is not a one-size-fits-all number. After your initial visit where we discuss your needs, we can give you a ballpark estimation for delivery, but a firm quote will only come after you decide which rentals you would like to move forward with.
What does the rental timeline normally look like?
· After you select a venue and date, come visit our studio and create a wishlist!
· We will send you your wishlist, complete with photos and pricing, for you to look over and narrow down which items you would like to move forward with.
· Tell us your choices, and we will send an updated proposal that includes delivery.
· To reserve your items, we accept a 50% deposit (refundable up to 2 months out).
· The remainder is due 1 month before the rental date. At this time we will also schedule delivery and pick up of your items.
· The week of your event, we will call and confirm all the details, just to give you extra peace of mind.
Can I change my mind after signing the proposal?
You bet! We can always add, swap, or remove items based on availability. If you wish to remove anything, try to do so before we are less than 2 months out from the rental date so we can refund your money 100%.
If you need to cancel you order, we honor full refunds up to 2 months before the rental date. After that, up to 1 month before the rental date, we can refund 50%. Within 1 month of the event, no money is refundable, but we can change the rental selection as needed, based on availability.
What happens if damage occurs?
Accidents happen, it’s okay. Please do not try and hide the damage or repair it yourself. Most of these old items will be very picky about how they are fixed, so we need our team to know right away so we can fix it properly. Per our terms, should any item get lost, broken, or damaged, we require 5 times the rental rate.
I have a vintage piece I am looking to sell, would you be interested?
We do love collecting! Email us a photo and asking price of your treasure and we would be happy to consider purchasing it.